At 24phsky, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a registered player on the 24phsky platform. We are committed to full compliance with the Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines.
Six core principles that guide how 24phsky handles every piece of personal data entrusted to us by Filipino players.
24phsky only collects personal data that is strictly necessary for account registration, KYC verification, transaction processing, and regulatory compliance. We do not collect data for its own sake.
All personal data transmitted between your device and the 24phsky platform is protected by industry-standard 256-bit SSL/TLS encryption. Your information is never sent over unprotected channels.
Under the Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data. 24phsky makes it straightforward to exercise these rights at any time.
24phsky will never sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate and improve the platform and to meet our legal obligations.
We do not keep your data indefinitely. 24phsky follows clearly defined data retention schedules aligned with Philippine regulatory requirements, and securely deletes data once it is no longer needed.
In the unlikely event of a data breach that affects your personal information, 24phsky will notify affected players and the National Privacy Commission (NPC) within the timeframes required by Philippine law.
24phsky is an online gaming platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. We offer a wide range of gaming products including slots, live casino, bingo, crash games, and sports betting, all accessible through our platform at 24phsky.app.
As a platform that handles real-money transactions and collects personal information from registered players, 24phsky takes data privacy extremely seriously. We recognize that the personal data you share with us is sensitive, and we are committed to handling it with the highest standards of care, transparency, and security.
This Privacy Policy applies to all personal data collected through the 24phsky website, mobile-optimized platform, customer support channels, and any other touchpoints through which you interact with 24phsky. It applies to all registered players, prospective players who browse the platform, and individuals who contact our support team.
This policy should be read alongside our Terms and Conditions, which together form the complete legal framework governing your use of the 24phsky platform.
For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, 24phsky is the personal information controller responsible for the personal data collected through the 24phsky platform.
As the personal information controller, 24phsky determines the purposes and means of processing your personal data. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data privacy compliance program and serving as the primary point of contact for data privacy matters.
24phsky collects the following categories of personal data from players and platform visitors. We only collect data that is necessary for the specific purposes described in Section 5 of this policy.
| Category | Data Points | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government ID type and number (e.g., Philippine passport, SSS, PhilHealth, driver's license) | Required |
| Contact Data | Mobile number, email address, residential address (barangay, city/municipality, province) | Required |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details (for withdrawal verification), transaction history | Required |
| Gaming Activity Data | Game history, bet amounts, win/loss records, session durations, bonus usage, responsible gaming tool settings | Required |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone | Automatic |
| Usage Data | Pages visited, features used, click patterns, session timestamps, referral source | Automatic |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When Used |
24phsky collects personal data through the following channels and methods:
24phsky does not purchase personal data from third-party data brokers or marketing lists. All personal data we hold about you has been collected directly from you or generated through your use of the platform.
24phsky processes your personal data only for specific, legitimate purposes. The following table outlines the purposes for which we process your data and the legal basis for each processing activity under the Data Privacy Act of 2012:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| KYC identity verification | Legal obligation / Performance of contract |
| Processing deposits and withdrawals | Performance of contract |
| Fraud prevention and security monitoring | Legitimate interest / Legal obligation |
| Anti-money laundering compliance | Legal obligation |
| Responsible gaming enforcement | Legal obligation / Legitimate interest |
| Customer support and dispute resolution | Performance of contract / Legitimate interest |
| Platform improvement and analytics | Legitimate interest |
| Sending service-related notifications | Performance of contract |
| Sending promotional communications | Consent (opt-in only) |
| Regulatory reporting to PAGCOR and other authorities | Legal obligation |
Where we rely on your consent as the legal basis for processing (such as for promotional communications), you have the right to withdraw that consent at any time by updating your notification preferences in your account settings or by contacting our support team.
24phsky does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this policy:
24phsky uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyze how the platform is used. The following types of cookies are used on the 24phsky platform:
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use the 24phsky platform. 24phsky does not use third-party advertising or retargeting cookies.
24phsky retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Regulatory compliance, AML obligations |
| KYC documents | Duration of account + 5 years after closure | AMLC and PAGCOR requirements |
| Transaction records | Duration of account + 5 years after closure | Financial regulatory requirements |
| Gaming activity logs | Duration of account + 2 years after closure | Dispute resolution, responsible gaming |
| Support communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Technical and usage logs | 12 months on a rolling basis | Security monitoring, fraud prevention |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 24phsky's data disposal procedures. Anonymized data that can no longer be linked to an individual may be retained indefinitely for statistical and analytical purposes.
24phsky implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security framework includes:
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by 24phsky. You may exercise any of these rights by contacting our Data Protection Officer at [email protected].
24phsky will respond to all data privacy rights requests within fifteen (15) calendar days of receipt. In complex cases, we may extend this period by a further fifteen (15) days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for exercising your rights unless your request is manifestly unfounded or excessive.
The 24phsky platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing online gambling and casino-style gaming. 24phsky does not knowingly collect personal data from individuals under the age of 21.
As part of our registration and KYC process, all players are required to verify their age and identity by submitting a valid government-issued ID. Any account found to belong to a person under the age of 21 will be immediately suspended, all funds will be frozen pending investigation, and the account will be permanently closed in accordance with our Terms and Conditions.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. 24phsky supports responsible gaming and the protection of vulnerable individuals, including minors.
In some cases, personal data collected by 24phsky may be transferred to, stored in, or processed in countries outside the Philippines. This may occur when we use cloud infrastructure providers or game content providers whose servers are located in other jurisdictions.
Whenever personal data is transferred outside the Philippines, 24phsky ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards include:
By using the 24phsky platform and accepting this Privacy Policy, you consent to the transfer of your personal data outside the Philippines where necessary, subject to the safeguards described above.
24phsky reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this policy, we will notify registered players through one or more of the following methods:
The updated Privacy Policy will take effect on the date indicated at the top of the document as the "Last Updated" date. Your continued use of the 24phsky platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how 24phsky protects your personal data. If you do not agree with any changes to this policy, you should discontinue use of the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 24phsky handles your personal data, please do not hesitate to reach out. We are committed to addressing all data privacy inquiries promptly and transparently.
For data privacy rights requests, policy questions, and breach notifications:
[email protected]If you are not satisfied with how 24phsky has handled your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012. Their office is located in Makati City, Metro Manila.
Your data is safe with us. Join thousands of Filipino players who trust 24phsky for a secure, fair, and exciting online gaming experience — from slots and bingo to live casino and crash games.